Fundació Puigvert↗︎
Guide for Companions
Accompanying a family member or friend during their stay at Fundació Puigvert is a key task for their well-being and recovery.
The role of the companion goes beyond emotional support: it involves helping organize the visit, collaborating with the care team, and ensuring that the patient feels safe, informed, and accompanied at all times.
What should you know as a companion?
Information and Communication
Stay informed about the diagnosis, treatment, and specific needs of the patient. Do not hesitate to ask the medical or nursing team any questions or needs you may have, always respecting the confidentiality and privacy of the patient.
Active Participation
Help the patient prepare documentation, understand medical instructions, and remember dietary, medication, or special care guidelines. Your presence can be crucial in reducing anxiety and promoting recovery.
Respect for the Center’s Rules
Be informed about visiting hours, hygiene and safety rules, and specific recommendations based on the type of admission or procedure. Respect common areas and collaborate to maintain a calm and safe environment for everyone.
Emotional Support
Listen, encourage, and accompany the patient in their emotions. If you notice signs of anxiety or sadness, you can request support from the clinical psychology service, which offers care to both patients and family members.
Organization of the Stay
Plan your arrival, the logistics of the stay, and the pickup at the end of the process in advance. If you have questions about additional services (cafeteria, accommodation, accessibility), consult the patient care staff.
Rights and Duties
As a companion, you have the right to receive clear and truthful information, and the duty to respect the privacy, dignity, and decisions of the patient, as well as the work of healthcare professionals.
Additional Recommendations
Bring a list of questions or doubts for medical visits.
Facilitate communication between the patient and the care team, especially if there are language barriers or difficulties in expression.
Remember that your role is to accompany and support, not to replace the work of professionals.
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